Terms and Conditions

Effective Date: 29/03/2025

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.joyhato.com (the “Site”) and the services provided by JOYHATO. By accessing or using the Site, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use the Site.

1. Use of Website

  • Eligibility: You must be at least 18 years old to use this Site. By using the Site, you represent that you are of legal age to form a binding contract and have the legal capacity to accept these Terms.

  • Acceptable Use: You agree to use the Site only for lawful purposes and in a manner that does not violate any applicable laws or regulations. You must not:

    • Engage in fraudulent or illegal activities.

    • Interfere with the proper functioning of the Site or disrupt any service or server connected to the Site.

    • Upload harmful content, such as viruses or malware.

2. Products and Services

  • Product Information: We strive to provide accurate product descriptions, images, and pricing on the Site. However, we do not guarantee that all information is error-free. Product availability is subject to change without notice.

  • Pricing: All prices listed on the Site are in USD. We reserve the right to modify prices or discontinue products at any time without prior notice. Errors in pricing or product descriptions may be corrected at our discretion.

3. Orders and Payments

  • Order Acceptance: An order is only considered accepted once you receive an order confirmation email. We reserve the right to cancel any order, whether before or after acceptance, due to pricing errors, product availability issues, or other reasons.

  • Payment: We accept various payment methods, including credit cards, PayPal, and other secure online payment methods. Payment will be charged at the time of order placement. You agree to provide accurate and complete billing information when placing an order.

  • Taxes: Sales tax may be applied depending on your location, and will be calculated at checkout.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, and shipping fees will be calculated at checkout based on the delivery address and the size of your order.

  • Processing Time: Orders are typically processed within 1-3 business days. Delivery times vary depending on the shipping method chosen and your location.

  • Delivery Delays: While we strive to meet estimated delivery times, delays may occur due to factors such as weather, holidays, or shipping carrier issues. JOYHATO is not responsible for delays beyond our control.

5. Returns and Refunds

  • Return Policy: We offer a return policy for most products within 14 days of receipt, provided the item is unused, undamaged, and in its original packaging. Certain items, such as plants and perishable goods, are non-returnable unless defective or damaged during shipping.

  • Refund Process: Once we receive and inspect the returned item, we will issue a refund to the original payment method, excluding shipping charges unless the return is due to our error.

6. Account and Registration

  • Creating an Account: You may need to create an account to purchase products or access certain services on the Site. You agree to provide accurate and current information during registration and to keep your account details secure.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

7. Privacy Policy

  • By using the Site, you agree to the collection and use of your information as described in our Privacy Policy. We are committed to protecting your privacy and data.

8. Intellectual Property

  • Ownership: All content, including text, images, logos, and software on the Site, is the property of JOYHATO and is protected by copyright, trademark, and other intellectual property laws.

  • Limited License: You are granted a limited, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, or modify any content from the Site without prior written permission.

9. Limitation of Liability

  • Indemnity: To the fullest extent permitted by law, JOYHATO is not liable for any damages arising out of your use of the Site or purchase of products, including indirect, incidental, special, or consequential damages.

  • Warranty Disclaimer: All products and services on the Site are provided “as is,” and we make no representations or warranties of any kind, either express or implied, regarding the accuracy, quality, or suitability of the products or services offered.

10. Governing Law

  • These Terms are governed by the laws of the state of California, United States. Any disputes arising from these Terms shall be resolved in the courts located in California.

11. Changes to Terms

  • JOYHATO reserves the right to modify these Terms at any time. Any changes will be posted on this page, and the updated date will be noted at the top. Please review this page periodically to stay informed of any updates.

12. Contact Information

  • If you have any questions or concerns about these Terms and Conditions, please contact us:

    • Email: info@joyhato.com

    • Phone: 307-621-0431

    • Address: 4599 Thorn Street, Garden Grove, California, United States

By using this Site, you agree to comply with and be bound by these Terms and Conditions.