Shipping Policy

Effective Date: June 19, 2025

At Joyhato, we are committed to delivering your premium home essentials promptly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders placed through https://joyhato.com.

1. Shipping Coverage

• We currently ship within the United Kingdom only.

• International shipping is not available at this time but may be added in the future.

2. Processing Time

• Orders are processed within 1–3 business days (Monday to Friday).

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

• Standard UK delivery: 3–7 business days from the shipment date.

• Delays may occur due to high order volume, courier issues, or weather conditions.

• Tracking details will be provided via email once your order is dispatched.

4. Shipping Fees

• Shipping charges are calculated at checkout based on the destination and order weight.

• Free shipping may be offered during promotional periods or for orders exceeding a specified value.

5. Order Tracking

• Once your order is shipped, a tracking number will be sent to your email.

• You can track your order status on our website or directly through the carrier’s tracking portal.

6. Delivery Issues

• If your package is lost, delayed, or arrives damaged, please contact us within 48 hours of the expected delivery date.

• We will work with the courier to resolve the issue and offer a replacement or refund if necessary.

7. Incorrect Address

• Customers are responsible for providing accurate shipping information.

• Joyhato is not responsible for packages lost due to incorrect or incomplete addresses.