Sales Policy

Effective Date: June 19, 2025

At Joyhato, we are committed to providing a transparent, secure, and satisfying shopping experience. This Sales Policy outlines the terms and conditions under which we sell and deliver our products through https://joyhato.com.

1. Product Availability

  • All products listed on our website are subject to availability.

  • We reserve the right to limit quantities, discontinue items, or update pricing and specifications without prior notice.

  • If a product becomes unavailable after an order is placed, we will notify you promptly and issue a full refund if applicable.

2. Pricing & Taxes

  • Prices are listed in GBP (£) and include applicable UK VAT unless otherwise noted.

  • We make every effort to ensure accurate pricing; however, errors may occur. In such cases, we reserve the right to cancel or adjust the order with your consent.

3. Order Confirmation

  • You will receive an order confirmation email once your purchase is successfully placed.

  • This email serves as your digital receipt and proof of purchase.

4. Order Cancellation

  • You may cancel your order within 12 hours of purchase by contacting contact@joyhato.com.

  • After this window, orders may have already entered processing or shipment and cannot be canceled.

5. Promotions & Discount Codes

  • Promotional offers and discount codes are valid only for the specified time and conditions.

  • Only one code can be applied per order unless otherwise stated.

  • We reserve the right to suspend or withdraw promotions at any time.

6. Customer Responsibilities

  • It is your responsibility to provide accurate contact and delivery information at checkout.

  • We are not responsible for failed deliveries due to incorrect or incomplete addresses.

7. Legal Compliance

  • All purchases must comply with applicable UK laws and regulations.

  • We reserve the right to refuse service to individuals or entities suspected of fraudulent or abusive behavior.