Sales Policy

Effective Date: 29/03/2025

Thank you for shopping with JOYHATO! Our goal is to provide you with a smooth and enjoyable shopping experience. By purchasing from us, you agree to the following sales terms and conditions:

1. Product Availability

  • Stock Levels: We strive to keep our product inventory accurate and up-to-date. However, due to high demand or unforeseen circumstances, some products may be unavailable or out of stock. If an item you ordered is out of stock, we will notify you immediately and offer alternatives, a backorder option, or a full refund.

2. Pricing

  • Price Accuracy: All prices displayed on our website are in USD and are subject to change without notice. We make every effort to ensure that the prices are accurate at the time of ordering, but errors may occur. If a pricing error is discovered after an order is placed, we will contact you and either offer you the correct price or allow you to cancel the order.

  • Promotions and Discounts: From time to time, JOYHATO may offer promotions, sales, or discounts. These offers are valid for a limited time and may be subject to specific terms and conditions. Discount codes must be applied during checkout and cannot be combined with other offers unless specified.

3. Order Confirmation

  • Order Acknowledgment: Once you place an order, you will receive an order confirmation email. This is not an acceptance of your order but merely a notification that we have received your order. We reserve the right to cancel or reject any order at our discretion.

  • Order Acceptance: An order is only considered accepted once it has been processed and shipped. If there are any issues with your order, we will contact you directly for resolution.

4. Payment

  • Accepted Payment Methods: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms.

  • Payment Authorization: Payment is processed at the time of order. We may require additional verification for certain payments, and orders may be delayed until payment is confirmed.

  • Taxes and Fees: Sales tax may be applied based on your shipping address. All applicable taxes will be calculated and added during checkout.

5. Shipping & Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping charges will be calculated based on your location and the weight of the products ordered.

  • Processing Time: Orders are typically processed within 1-3 business days. You will receive a shipping confirmation email once your order has been dispatched.

  • Delivery Times: Estimated delivery times are provided during checkout and are based on your location. Please note that these are estimates and may vary due to external factors (weather, holidays, etc.).

  • Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.

6. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, we offer returns on certain items within a specified time period (typically 14 days from the date of delivery). To initiate a return, please contact us with your order number and reason for return.

  • Return Conditions: Returned items must be in their original condition and packaging, unused, and undamaged. Plants and perishable items are generally not eligible for return unless they are damaged or defective.

  • Refunds: Once your return is processed, a refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.

7. Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel. In such cases, you can return the item in accordance with our return policy.

8. Customer Service

  • Support: Our customer service team is available to assist you with any questions or concerns regarding your order. You can contact us via email at info@joyhato.com or call us at 307-621-0431.

9. Sales Tax

  • Tax Policy: Sales tax will be charged on orders based on the applicable tax rate in the state of California or other jurisdictions where required by law.

10. Limitation of Liability

  • Damaged Goods: In the unlikely event that a product is damaged during shipping, please contact us within 7 days of receiving the product to arrange a return or exchange. We may request photographic evidence of the damage.

  • Liability: JOYHATO is not responsible for any incidental, indirect, or consequential damages arising from the use or inability to use our products. Our liability is limited to the amount paid for the product that caused the damage.

11. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated effective date will be noted at the top. Please check this page regularly to stay informed of any changes.

12. Governing Law

This Sales Policy is governed by the laws of the state of California, United States. Any disputes related to this policy shall be resolved in the appropriate courts in California.