Payment Policy

Effective Date: June 19, 2025

At Joyhato, we ensure a secure, smooth, and flexible payment experience for all customers shopping at https://joyhato.com. This Payment Policy outlines the accepted payment methods, transaction security, and related guidelines.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Buy Now, Pay Later: (Coming soon — Klarna, Clearpay, etc.)

All transactions are processed in GBP (£) unless stated otherwise.

2. Secure Payment Processing

  • All payments are processed through PCI-DSS compliant payment gateways.

  • Joyhato does not store any credit card information on our servers.

  • SSL encryption is used to protect sensitive customer data during checkout.

3. Payment Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email containing the transaction summary and receipt.

  • If you do not receive confirmation within 24 hours, please contact our support team.

4. Failed or Declined Payments

  • If a transaction fails or is declined by your bank or provider, please verify:

    • Sufficient account balance

    • Correct card details and expiration date

    • Enabled international or online transaction permissions

  • You may also try an alternative payment method.

5. Fraud Prevention

  • Joyhato reserves the right to cancel or hold orders flagged for suspicious activity or suspected fraud.

  • In such cases, we may request identity verification before processing.