Payment Policy

Effective Date: 29/03/2025

At JOYHATO, we are committed to providing a secure and convenient shopping experience for our customers. This Payment Policy outlines the payment methods, billing process, and other important details related to payments for the products and services offered on our website.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.

  • PayPal: For secure online payments, you can use PayPal to complete your transaction.

  • Other Secure Payment Methods: We may also offer additional secure payment gateways at our discretion (e.g., Apple Pay, Google Pay).

2. Payment Authorization

  • Authorization and Billing: By placing an order, you authorize us to charge the total order amount, including applicable taxes and shipping fees, to your selected payment method. Payment will be processed immediately after your order is confirmed.

  • Transaction Approval: We may require additional verification of your payment information for security purposes. If your payment is declined or cannot be processed for any reason, we will notify you, and your order will not be fulfilled until the issue is resolved.

3. Order Confirmation and Processing

  • Order Confirmation: After completing your payment, you will receive an email confirming the details of your order. Please review the order confirmation to ensure that all information is correct.

  • Payment Processing: Once your payment is successfully processed, your order will be placed into our fulfillment queue. If there are any issues with processing the payment, we will contact you to resolve the matter before proceeding with your order.

4. Taxes and Fees

  • Sales Tax: Sales tax may be applied to your order based on the shipping address and the applicable tax rate in your location. The exact sales tax will be calculated and shown at checkout.

  • Shipping Fees: Shipping charges are not included in the product price and will be calculated based on your location, the weight of your order, and the chosen shipping method. Shipping fees will be displayed at checkout.

5. Currency

  • All prices on our website are listed in United States Dollars (USD). If you are ordering from outside the United States, the total amount charged may vary depending on exchange rates, currency conversion fees, and bank charges imposed by your financial institution.

6. Payment Security

  • Secure Transactions: We use industry-standard encryption and security protocols to protect your payment information during transmission. Your payment details are securely processed through our payment gateways, and we do not store sensitive payment information such as credit card numbers.

  • Fraud Prevention: To protect against fraudulent transactions, we may perform security checks on orders, including verifying payment details. If we suspect any fraudulent activity, we reserve the right to cancel or hold your order until further verification is completed.

7. Billing Information

  • Accurate Information: When placing an order, you agree to provide accurate and complete billing information, including your name, billing address, email address, and payment details. Incorrect or incomplete information may result in delays or cancellation of your order.

  • Billing Discrepancies: If there are any discrepancies with your billing information or if there is a payment issue (e.g., insufficient funds, expired card), we will notify you and may request updated information to complete your order.

8. Payment Disputes

  • Chargebacks and Disputes: If you initiate a chargeback or payment dispute with your bank or payment provider, we will make every effort to resolve the issue directly with you. If the dispute is found to be fraudulent or incorrect, we may take legal action to recover the disputed funds.

  • Refunds: Refunds are processed to the original payment method once the return or cancellation has been approved. Please allow several business days for the funds to appear in your account, depending on your bank’s processing times.

9. Cancellations and Modifications

  • Order Cancellations: If you wish to cancel your order, please contact us immediately. Cancellations can only be processed before the order has been shipped. Once the order has been shipped, you will need to follow our return process.

  • Order Modifications: We cannot modify the payment details or change the amount charged to your account after the payment has been processed.

10. Refunds

  • Refund Processing: Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for your bank or payment provider to process the refund and return the funds to your account.

11. Payment Fraud

  • Zero Tolerance for Fraud: We have a zero-tolerance policy toward fraudulent transactions. If any fraudulent activity is detected, we will take appropriate legal action and report the incident to the relevant authorities.

12. Contact Information

If you have any questions or concerns about our Payment Policy, please contact our customer service team:

  • Email: info@joyhato.com

  • Phone: 307-621-0431

  • Address: 4599 Thorn Street, Garden Grove, California, United States